Building customer loyalty among transitory customers across a large estate of hotels and pubs is crucial to St Austell’s success. Good job the Octanites love a pint of Tribute and handily have an armoury of customer engagement tactics up our sleeves.
Our Ale Trail loyalty scheme unites customers with a single goal – to visit more St Austell pubs and hotels! Customers follow a Phileas Fog style map and secure passport stamps at each pub, turning points in to pints, good food or nights away along the 150-strong venue adventure. We’ve joined the best pub crawl in the West – have you?
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